Terms of Service

Who this is between

These terms are between you — the business using TendMate — and Anda Tech Solutions S.R.L. ('we', 'us', 'TendMate').

Anda Tech Solutions S.R.L., a company registered in Romania under trade-register number J40/10329/2022, tax identification code (CUI) 46223108, with its registered office at Strada Economu Cezărescu 52, Bloc 1, Etaj 5, Ap. 1509, Sector 6, Bucharest, Romania. You can reach us at contact@tendmatehq.com.

You are the customer. The people whose details you enter into TendMate — your clients, and anyone staying at a property you look after — are not parties to this agreement, and we deal with their data only as described in the Data Processing Agreement.

What the service is

TendMate keeps your schedule and remembers who is due. It places recurring visits on a calendar, tracks your clients and their properties, and works on a phone with no signal by keeping a copy of your data on the device.

Your subscription includes you and up to four helpers, each on a worker seat. A helper sees the schedule, the addresses and any access codes you record; a helper never sees rates, prices, expenses or totals, and that removal happens on our servers rather than by hiding it on the screen.

There is no limit on the number of clients or visits.

What it costs

$9 per month, flat, in US dollars. There is no per-seat charge for the second person and no charge that depends on how many clients you have.

Where a free trial or founding-customer arrangement has been agreed with you in writing, that arrangement applies and the price above starts when it ends.

We will tell you before any price change and it will never apply to a period you have already paid for.

Your data is yours

Everything you put into TendMate belongs to you. We do not sell it, we do not share it with anyone outside the sub-processors listed in the Privacy Policy, and we do not use it to build or train anything.

You can download all of it at any time, in one click, as spreadsheets and JSON that open anywhere. That button is a permanent part of the app and not something you have to ask us for.

What we ask of you

Use TendMate for your own business. Do not use it to store data you have no right to hold, and do not attempt to reach another business's data through it.

You are responsible for what you enter — including whether you are entitled to record a client's details, their door codes, or information about anyone staying at a property.

Keep your sign-in link to yourself. Anyone who has it can reach your business's data.

What we promise about availability

We aim to keep TendMate available and we do not offer a service level agreement. What we do promise is the thing that matters on a bad day: the app keeps working on your phone without a network, because your data is on the device, and anything you change while we are unreachable is kept and sent when we are reachable again.

We take backups. We will tell you promptly if we lose data of yours.

Ending it

You can stop at any time, and you do not have to ask us — tell us and we will close the account.

When an account closes, it becomes readable and downloadable but not changeable for thirty days. That window is a floor, not a countdown: it exists so you can take your data with you, and nothing is deleted while it runs.

After that window we erase the business's data on request, and otherwise on our ordinary schedule. Backups are overwritten on their own rotation, which is described in the Privacy Policy.

We may suspend or close an account that is not paid for, or that is being used against these terms. A missed payment alone does not take your schedule away mid-week; we will contact you first.

Liability

TendMate is a scheduling tool. It does not decide whether a visit happened, and it cannot be responsible for work missed, a client lost, or a booking not made.

To the extent the law allows, our total liability to you in any twelve-month period is limited to the fees you paid us in that period. Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Changes to these terms

Every version of these terms is published at its own address and stays published. When we change them we give the new text a new version number and ask you to agree to it — we do not treat silence as agreement.

Law and disputes

These terms are governed by Romanian law, and the courts of Bucharest, Romania have exclusive jurisdiction.

We are a Romanian company and the authority we answer to for data protection is the Romanian one, so choosing anywhere else would put our contract and our regulator in different countries. If you are outside Romania this makes a court case impractical for both of us, which we would rather say plainly than leave you to discover: on a subscription of this size neither of us is going to litigate, and the paragraph below is the part that matters.

If you have a problem, write to us first. Most things are a misunderstanding and we would rather fix it than argue about it.